Gaming on y99com is meant to be enjoyable — a form of entertainment, not a way to make money or escape daily stress. We take our duty of care seriously and have built a full suite of player protection tools so that every registered user can set boundaries, stay in control, and play with confidence. If something ever feels off, help is always one click away.
Six pillars that define how y99com approaches player wellbeing every single day.
No exceptions, no grey areas. Every y99com account must be verified as belonging to a person aged 21 or above before any real-money play is permitted. CNIC verification is mandatory for all accounts.
Set daily, weekly, or monthly deposit caps in PKR directly from your account dashboard. Limits take effect immediately and can only be lowered instantly — increases require a mandatory cooling-off period.
Set a maximum session duration so y99com automatically reminds you — or logs you out — once your chosen play time is reached. Stay aware of how long you have been playing at all times.
Periodic on-screen notifications remind you how long your current session has been running and display a real-time summary of net wins and losses so you always have an honest picture of your play.
Choose a temporary cool-off period (24 hours to 6 weeks) or a full self-exclusion (6 months to 5 years). During exclusion, your account is locked and all promotional communications are suspended immediately.
Our trained support team is available around the clock via live chat. Whether you need help with a limit, want to discuss a concern, or simply need to talk, someone is always available — no judgement, no wait.
During registration, every user is required to complete a Know Your Customer (KYC) process that includes submission of a valid CNIC or passport. Our verification team reviews each document before any deposit or withdrawal is processed. If we have any reason to suspect that an account holder is under 21, the account is suspended immediately pending investigation.
We strongly encourage parents and guardians in Pakistani households to use device-level parental control tools to prevent minors from accessing online gaming platforms. If you believe a minor has accessed y99com, please contact our support team via live chat immediately. We will act without delay.
Most people who play on y99com do so safely and for entertainment. But for some, gambling can become a problem that affects finances, relationships, and mental wellbeing. Recognising the warning signs early is the first and most important step.
Ask yourself honestly whether any of the following patterns apply to your gaming behaviour:
Spending more money than you planned or can comfortably afford on a regular basis
Chasing losses by placing bigger bets in an attempt to win back what you have lost
Lying to family members or friends about how much time or money you spend on gaming
Gambling to escape from stress, anxiety, boredom, or difficult life situations
Feeling restless, irritable, or unable to relax unless you are gambling
Neglecting work, studies, family responsibilities, or health in favour of gambling
y99com gives every registered user direct access to a range of protective tools from within the account dashboard. All tools are free to use, take effect without delay when applying stricter limits, and require no justification. Your wellbeing is reason enough.
Activating self-exclusion on y99com is straightforward and takes less than two minutes. You do not need to explain yourself or speak to anyone to get started. Follow the steps below.
Access your account via the y99com Login page using your registered email and password. If you are having difficulty logging in, contact live chat support immediately and request a manual self-exclusion.
Navigate to the Responsible Gaming section within your account dashboard. This section is prominently accessible from the main settings menu and is available in English for all Pakistani users.
Choose the self-exclusion option and select your preferred duration — 6 months, 1 year, 2 years, or 5 years. Read the confirmation details carefully before proceeding.
Confirm your request. The exclusion is applied immediately — your account will be locked within moments and a confirmation notification sent to your registered email address.
Self-exclusion is a brave and positive step. If you would like to talk to someone, reach out to our support team via live chat. Further confidential support is also available through responsible gaming resources associated with international gaming licence bodies.
Run through these honest questions periodically. If you answer "yes" to two or more, consider using one of y99com's responsible gaming tools or speaking to our support team right away.
When gaming stays fun and in control, it is genuinely one of the best forms of entertainment around. Set your limits, know your boundaries, and enjoy everything y99com has to offer — cricket, slots, live casino, and more.