y99com takes the privacy of every registered user seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is stored and processed, and what rights you hold over your own information. We recommend reading this document carefully alongside our Terms & Conditions.
y99com ("the Platform," "we," "us," or "our") is an online casino and sports betting platform serving registered users, including users based in Pakistan. y99com operates under an international gaming licence and is committed to handling the personal data of its users responsibly, lawfully, and transparently.
For the purposes of applicable data protection law, y99com is the data controller in respect of the personal information you provide when registering and using the platform. This Privacy Policy governs all personal data processed by y99com in connection with the provision of its services.
y99com collects only the data that is necessary to provide its services, maintain legal compliance, and protect the security of user accounts. The categories of personal data we collect are set out below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC / passport number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number | Account communication, support, security alerts |
| Financial Data | JazzCash / EasyPaisa wallet reference, HBL / UBL / Meezan Bank account details (masked), transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session data | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, betting history, session duration, wagering patterns | Responsible gaming monitoring, personalisation, platform improvement |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer service, dispute resolution, quality assurance |
| Verification Documents | Scanned copies of CNIC, utility bills, bank statements | KYC / AML compliance, withdrawal authorisation |
We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by a legal obligation and with your explicit consent where required.
The majority of the personal data y99com holds about you is information you have provided directly, including during the account registration process, when completing KYC verification, when making deposits or withdrawal requests, when contacting our support team, and when participating in promotions or surveys.
When you access y99com, we automatically collect certain technical and usage data through cookies, web beacons, server logs, and similar technologies. This includes your IP address, the pages and games you access, the time and duration of your sessions, and device information such as operating system and browser version. This data is collected to maintain the security, performance, and integrity of the platform.
In certain circumstances, y99com may receive personal data about you from third-party sources, including:
All third-party data sources used by y99com are subject to data processing agreements and are required to handle data in a manner consistent with this Privacy Policy.
y99com processes your personal data for the following purposes:
y99com processes your personal data on one or more of the following legal bases depending on the specific processing activity:
y99com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your personal data with the following categories of recipients where strictly necessary:
We engage trusted third-party service providers to assist in operating the platform, including payment processors, identity verification providers, cloud hosting providers, analytics platforms, and customer support tools. All such providers are bound by data processing agreements and are prohibited from using your data for any purpose beyond what is necessary to deliver the contracted service.
y99com may disclose personal data to regulatory bodies, law enforcement agencies, or other public authorities where required by applicable law, court order, or regulatory directive. We will notify affected users of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of y99com's business assets, personal data held by the platform may be transferred to the acquiring entity as part of the transaction. Users will be notified of any such transfer and the applicable privacy terms of the new data controller.
y99com operates under an international gaming licence, and some of its service providers and data processing infrastructure may be located outside Pakistan. Where personal data is transferred internationally, y99com ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by applicable data protection law.
Such safeguards may include standard contractual clauses, binding corporate rules, or reliance on adequacy decisions where applicable. If you would like further information regarding the specific safeguards applied to international transfers of your personal data, please contact our support team.
y99com retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention guidelines applied by y99com are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
As a y99com user, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via live chat on the platform.
Request a copy of the personal data y99com holds about you and information on how it is being used.
Request correction of inaccurate or incomplete personal data held in your y99com account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that y99com restricts the processing of your data in certain circumstances, such as while a dispute is being resolved.
Receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
y99com will respond to all verified rights requests within thirty (30) calendar days of receipt. We may request additional identification information to verify your identity before processing a rights request. There is no charge for submitting a rights request in ordinary circumstances.
y99com uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session security, and analyse how the platform is used. The categories of cookies employed by y99com are as follows:
y99com does not deploy third-party advertising cookies or permit external advertisers to place tracking technologies on the platform. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may affect your ability to log in and use certain platform features.
y99com is strictly an adult platform. Access is prohibited to any person under the age of 21. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If y99com becomes aware that personal data has been collected from a minor, such data will be immediately deleted and the associated account closed without notice.
If you are a parent or guardian and believe that a minor has accessed or registered on y99com, please contact our support team immediately via live chat so that appropriate action can be taken. y99com cooperates fully with parents and guardians in such matters.
y99com implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding these measures, no online platform can guarantee absolute security. In the event of a data security incident that poses a material risk to your rights, y99com will notify affected users and relevant authorities in accordance with applicable legal requirements and without undue delay.
y99com reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change in the categories of data collected or the purposes for which data is used — we will provide reasonable advance notice to registered users via the contact method associated with your account or through a prominent notice on the platform.
The effective date at the top of this document reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of y99com following the publication of any amendment constitutes your acknowledgment of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which y99com processes your personal data, please reach out to the support team. Our team is available 24 hours a day, 7 days a week via live chat directly on the platform.
For written privacy-related enquiries, you may contact us at: [email protected]
For concerns specifically relating to responsible gaming and data associated with self-exclusion or gaming limits, please visit our Responsible Gaming page for dedicated guidance. For a full overview of your rights and obligations on the platform, refer to our Terms & Conditions.
Six ways y99com puts your data protection first, every single day.
Every piece of data exchanged between your device and y99com is protected by TLS encryption. Your CNIC details, payment information, and login credentials travel through an encrypted channel at all times.
y99com will never sell your personal data to advertisers, data brokers, or any third party for commercial gain. Your information is used solely to operate and improve the y99com platform and to meet legal obligations.
Documents submitted for KYC verification — including CNIC copies — are stored in encrypted, access-controlled environments. Internal access is restricted to verified compliance personnel only.
You hold six distinct privacy rights over your data: access, rectification, erasure, restriction, portability, and objection. Submit any rights request via live chat and receive a response within 30 days.
y99com does not hold your data indefinitely. Defined retention periods apply to every category of data — from five-year AML records to 13-month technical logs — after which data is securely deleted or anonymised.
Usage and wagering data is monitored specifically to support responsible gaming — identifying at-risk patterns and enabling deposit limits, session timers, and self-exclusion for users who need them. Your data protects you.
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